By placing an order through our website, you acknowledge that you have read, understood, and agreed to the following Terms & Conditions.
1. Product Availability
All products are subject to availability.
If a product you have ordered is unavailable, we will contact you and offer a suitable alternative or a similar product where possible. If no suitable alternative is available, we will discuss the available options with you.
2. Orders & Payment
An order is only considered confirmed once payment has been successfully received and the order has been accepted by us.
We reserve the right to cancel an order where there is an incorrect product listing, pricing error, stock discrepancy, or other unforeseen issue. If payment has already been received for a cancelled order, the appropriate refund will be arranged.
3. Dispatch & Processing
If the product is in stock, please allow 7–10 working days for your order to be processed and dispatched.
Dispatch times may be affected by weekends, public holidays, stock availability, courier delays, or circumstances outside of our control.
The dispatch period refers to the time required for us to prepare and hand the order to the courier. It does not necessarily represent the courier’s delivery time.
4. Shipping & Delivery
Once your package has been dispatched and leaves our premises, delivery is handled by the selected courier or shipping provider.
We will not be responsible for delays, loss, theft, misplacement, or damage occurring during transit where such matters are outside of our reasonable control.
Customers are responsible for providing accurate and complete delivery information, including the correct delivery address and contact details.
Any additional costs resulting from incorrect or incomplete delivery information may be the responsibility of the customer.
5. Damaged or Missing Packages
Customers should inspect their package as soon as reasonably possible after delivery.
If a package arrives visibly damaged, customers should document the condition of the package and contact us as soon as possible so that the matter can be reviewed with the relevant courier or service provider.
Claims relating to missing or damaged packages may require photographs, order information, and other relevant information to assist with an investigation.
6. Manufacturer Faults & Warranty
If a product develops a fault that appears to be the result of a manufacturer defect, the product must first be submitted to us for review.
Once the product has been assessed and the fault is confirmed to be a manufacturer-related defect, we will be happy to arrange a replacement where applicable.
Please allow up to 30 days for the manufacturer-fault review and replacement process to be arranged.
Damage caused by misuse, negligence, unauthorised modifications, incorrect installation, normal wear and tear, or failure to follow the manufacturer’s instructions may not qualify as a manufacturer defect.
7. Returns, Exchanges & Refunds
Returns, exchanges, and refunds will be considered in accordance with applicable South African consumer law and our applicable return policy.
Products returned due to a suspected fault may need to be inspected before a replacement, repair, exchange, or refund is considered.
Products must be returned in an appropriate condition and, where applicable, with their original packaging, accessories, and proof of purchase.
Nothing in these Terms & Conditions is intended to remove or limit any rights that a customer may have under applicable consumer protection legislation.
8. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests will be considered based on the status of the order. Orders that have already been processed, dispatched, or handed to a courier may not be eligible for cancellation.
Any refund due will be handled in accordance with our applicable refund policy and South African consumer law.
9. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, photographs, and pricing displayed on our website are accurate.
Minor differences in colour, packaging, appearance, or specifications may occur and do not necessarily constitute a product fault.
We reserve the right to correct genuine errors or inaccuracies on the website.
10. Customer Responsibility
Customers are responsible for ensuring that any product they purchase, possess, transport, or use is lawful in their circumstances.
Where products are subject to licensing, age restrictions, permits, or other legal requirements, the customer is responsible for ensuring that they comply with all applicable South African laws and regulations.
We reserve the right to request additional information or documentation where reasonably required by law.
11. Website Information & Pricing
We make every reasonable effort to keep our website information, product descriptions, stock levels, and pricing accurate.
In the event of an obvious pricing, stock, or listing error, we reserve the right to correct the error and, where appropriate, cancel the affected order.
If an order is cancelled due to an error and payment has already been received, the appropriate refund will be arranged.
12. Limitation of Liability
We will take reasonable care in processing and dispatching orders.
To the extent permitted by applicable law, we will not be responsible for losses, delays, or damages resulting from circumstances outside of our reasonable control, including courier delays, theft during transit, incorrect delivery information supplied by the customer, or unforeseen service interruptions.
Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under applicable South African law.
13. Privacy & Personal Information
We respect the privacy of our customers and will take reasonable steps to protect personal information provided to us.
Personal information may be collected and used for purposes including processing orders, arranging delivery, communicating with customers, handling payments, providing customer support, and complying with legal obligations.
Personal information will be handled in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act (POPIA).
For further information, please refer to our Privacy Policy.
14. Changes to These Terms
We reserve the right to update or amend these Terms & Conditions when necessary.
Any updated Terms & Conditions will be published on our website with the relevant updated date.
Customers are encouraged to review these Terms & Conditions before placing an order.
15. Contact Us
If you have any questions regarding an order, product, delivery, return, warranty claim, or these Terms & Conditions, please contact us using the contact details provided on our website.
Thank you for choosing us and for your continued support.